Privacy Policy

Effective Date: 5th of December, 2024

Last Updated: 5th of December, 2024

Welcome to Coach Hire Express LLC ("we," "us," "our"). This privacy policy explains how we collect, use, and protect your information when you visit our website or use our services. By accessing our website, you agree to this policy. If you do not agree, please discontinue use of our website.

Scope of the Privacy Policy

This policy explains how we collect, use, and share your personal data when you use our services. We value your trust and are committed to safeguarding your privacy. The information we collect is necessary for fulfilling bookings, improving our services, and ensuring a seamless customer experience.

Who We Are

Company Name: Coach Hire Express LLC

Registered Address: 7115, 1021 E Lincolnway, Cheyenne, WY, Laramie, US, 82001, United States

Operating Address: Office 6865, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom

Email: [email protected]

Phone: +44 1622 370645

Information We Collect From You

1. Information You Provide

• Name, email address, phone number, and postal address
• Booking details, including travel dates, pickup/drop-off locations, and group size
• Payment information for processing transactions securely

2. Information Collected Automatically

• IP address, browser type, and device information
• Browsing behavior, including pages viewed and time spent on our site

3. Cookies and Web Technologies

We use cookies to enhance your user experience. Cookies store small bits of information on your device to:

• Personalize your browsing experience
• Simplify login and preferences
• Track website usage for analytics and improvement

You can disable cookies in your browser settings, but doing so may affect the website's functionality.

How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm bookings, send updates, and provide customer support
• To tailor your experience on our website
• To send updates, offers, and surveys (you can opt out at any time)
• To comply with legal obligations and resolve disputes

How We Share Your Information

We share your data with:

• Coach Carriers: To fulfill your booking and communicate travel details
• Third-Party Service Providers: For payment processing, marketing, and IT support. These providers are bound by confidentiality agreements and cannot use your data for unrelated purposes
• Legal Authorities: If required by law to protect our rights or comply with legal proceedings
• Business Transactions: In case of mergers, acquisitions, or sale of assets, your information may be transferred to the involved parties

How Long We Keep Your Data

We retain your information only as long as necessary for:

• Fulfilling bookings and customer support
• Compliance with legal and tax obligations

Retention periods:

• Booking and travel data: 12 months after the last transaction
• Anonymous browsing data: 3 months after collection

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your data where legally permissible
• Objection: Opt out of direct marketing communications

To exercise your rights, contact us at [email protected].

Security of Your Information

We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure. Please ensure you protect your account credentials.

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Call Recording

We may record calls for quality assurance, training, and fraud prevention. Call recordings are securely stored and deleted after 90 days.

Changes to This Policy

We may update this policy periodically. The "Last Updated" date at the top of this page reflects the latest revision. Please check this page regularly for updates.

Contact Us

If you have questions or concerns about this policy, contact us:

• Email: [email protected]
• Phone: +44 1622 370645
• Operating Address: Office 6865, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom